Your school’s IT systems are under extreme pressure from daily use by pupils and staff.  Your network is supporting the learning of hundreds of children every minute of every working school day – so what happens when something inevitably goes wrong or needs updating?

The benefit of a regular ICT support service is that we’ll maintain the health of your IT systems across the board from networks and servers to laptops, wireless and SIMS – reducing the risk of frustrating and debilitating IT malfunctions.

Not only this, but we’ll advise on updating your equipment as and when is necessary and source you the best technology at the most competitive prices.  Most of all we’ll give you piece of mind when it comes to ICT and the guarantee that we’ll be on hand week-in, week-out to keep your IT systems in full health and to sort out any problems that may crop up from time to time.

We’ll start with a full audit of your existing IT infrastructure and work from there in terms of ongoing help, advice and improvements in line with your budgets.  Our support contracts are typically a half-day visit to your school every week or fortnight from a DBS-checked technician dedicated to your school.

Here are just some of the reasons why our ICT support services stand head and shoulders above the rest:

  • NaaceMark Quality Assurance for Service Providers.
  • All technicians are friendly and DBS approved.
  • All technicians have received CEOP Thinkuknow training.
  • Datacable is a Microsoft Certified Partner.
  • We have staff based across West Yorkshire – so we’re never far away.
  • Online Job ticketing system so staff can raise requests and receive a timely response and solution.
  • Additional support during OFSTED.
  • Hardware / Software and Network fault diagnosis.
  • Remote server assistance.
  • Liaison with 3rd parties so you’re never stuck in the middle.
  • Remote Laptop and PC assistance
  • Management meeting with an experienced ICT consultant to create an ICT development plan and advise on curriculum changes in the field.
  • Free Phone, web and email support. (You get straight through to a human no silly options or answer machines)
  • Guaranteed response times / callouts.
  • 24 / 7 proactive server monitoring
  • In house PC and laptop repair centre
  • In house iPad repairs.
  • Hardware & software  inventory
  • Backups monitored.
  • PC’s kept updated.
  • Software installed at no extra charge.
  • Extremely high retention of staff.

Want to find out how we can help you?

To arrange a visit from one of our friendly and helpful employees, simply click below.

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